Training courses in Human Resources in West Lothian

Verbal based communication, and cold calling in particular, remains an important part of any balanced sales strategy.

Reaching the decision maker is the first major milestone in the sales process, and it is vitally important to understand the best ways to achieve this.

Leading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.

Cold calling, or telemarketing, is a tough, but rewarding role.

“I have been working with MBM for over a decade. During that time they have worked together with me and my Sales and Marketing team on both category projects and people development.

When it comes to negotiations, having the edge on the other side can make all the difference.

Cross-cultural negotiations can falter for a whole variety of reasons.

Whilst there are hundreds of traits and qualities that go into being a good manager, one vital ability is knowing how and when to delegate tasks.