Learn how we sort results
Do you want to learn how we sort our results? Read more about how courses are ranked in the search results.
Relevance
Contact Center Training
Lion Heart Consulting
|
Corporate Training for Teams
-
From 175 GBP
-
Multiple (2)
-
Self-Paced Online, Classroom, Virtual Classroom
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions...
LinkedIn Lead Generation Training Course - CPD Certified
Maguire Training
|
Corporate Training for Teams
-
This course results in CPD hours
-
Top 10 Course
-
Multiple (2)
-
In Company, Classroom, Virtual Classroom, Blended
LinkedIn represents the deepest well of leads that you will ever find. With over 20m UK business people in membership,...
How to Solve Customer Complaints - 2 Hour Power Session
Live and Learn Consultancy
|
Corporate Training for Teams
-
Multiple (2)
-
In Company, Virtual Classroom
Complaints can be stressful and difficult to manage, but they are also an excellent opportunity for businesses to learn, grow...
Customer Care (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
Evidencing The Fair Treatment of Vulnerable Customers | In Company
ZISHI
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company, Blended
In 2015, the FCA published a report on consumer vulnerability. It was the first of its kind, and criticised a...
Call Centre Communication Skills
DKB Training Associates Ltd
|
Professional Training
5.0
(1)
-
Nationwide
-
In Company
Effective communication is important in any workplace, in call centres it is not just important, it is vital. It is...
Know Your Customer (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
Advanced Telephone Sales Training Course - CPD Certified
Maguire Training
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
Virtual Classroom, Blended, In Company, Classroom
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and...
Dealing with Difficult People (In-House)
PTP Training & Marketing Ltd
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Virtual Classroom
This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides...
LinkedIn Lead Generation Workshop Training Course - CPD Certified
Maguire Training
|
Corporate Training for Teams
-
This course results in CPD hours
-
Multiple (2)
-
In Company, Classroom, Virtual Classroom, Blended
LinkedIn represents the deepest well of leads that you will ever find. With over 20m UK business people in membership,...
Complaints Management
LCT International
|
Professional Training
-
From 4,250 GBP
-
Multiple (3)
-
Virtual Classroom, Classroom
Effective Hotel Management - In Company
Global Business Advisors
|
Corporate Training for Teams
-
Nationwide
-
In Company
This course will go through all the areas required for Hospitality management....
Price increases (In-House)
The In-House Training Company
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
It’s a fact of life that costs generally increase and as a result prices must go up too. Implementing an...
Professional Customer Service In-house Training
Best Foot Forward Training
|
Corporate Training for Teams
5.0
(3)
-
Top 10 Course
-
From 975 GBP
-
Multiple (2)
-
Self-Paced Online, In Company
This training course helps you deal with internal and external customers more effectively, improve the perceived quality of the service...
WorldHost Principles of Customer Service
People 1st International
|
Corporate Training for Teams
4.8
(11)
-
From 140 GBP
-
Nationwide
-
In Company
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the...
Customer Service Practitioner (Level 2)
The Education and Skills Partnership Ltd
|
Professional Training
5.0
(1)
-
Nationwide
-
Classroom
Providing good customer service is integral to all job roles across many industries such as retail, call centres, financial services,...
WorldHost Supervising Customer Service
People 1st International
|
Corporate Training for Teams
5.0
(8)
-
From 325 GBP
-
Nationwide
-
In Company
Give your supervisors the vital skills they need to recognise the value of excellent customer service, and how to coach...
Quality Customer Service
Infero Training Ltd
|
Corporate Training for Teams
-
From 228 GBP
-
Nationwide
-
In Company
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and...
Customer support and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
|
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
The biggest innovation of the FCA’s Consumer Duty will be its Customer Support outcome. Up until now, the regulator has...
Ads