Financial services customer adviser | Average UK Salary & Outlook

Financial services customer advisers work in contact centres for banks, insurance, investment and credit companies.

  • Determine customers' financial services needs and prepare proposals to sell services that address these needs.  
  • Prepare forms or agreements to complete sales.  
  • Sell services or equipment, such as trusts, investments, or check processing services.  
  • Contact prospective customers to present information and explain available services.  
  • Develop prospects from
Read more about Financial services customer adviser

Financial services customer advisers typically work around 36 to 38 hours per week.

As a Financial services customer adviser you will typically work evenings / weekends / bank holidays.

This occupation tends to be:

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional — Conventional occupations frequently involve following set procedures and
  • Read more about Financial services customer adviser
    * from ONETonline
    Average salary
    26,838 GBP *
    per year
    14,000 GBP
    60,000 GBP
    Starting
    5+ Experience
    * data taken from the Office of National Statistics (ons.gov.uk)
    Average salary for Financial services customer adviser

    • 28,711 GBP
    • 25,831 GBP
    Average salary for part-time Financial services customer adviser
    Average salary for full-time Financial services customer adviser

    Showing:
    • 11,995 GBP
    • 12,755 GBP
    • 7,047 GBP
    • 26,838 GBP
    • 25,831 GBP
    • 28,711 GBP
    Salary over time for Financial services customer adviser

    Salary for this role has increased over time
    • 22,407 GBP
    • 22,861 GBP
    • 23,096 GBP
    • 24,455 GBP
    • 24,270 GBP
    • 24,701 GBP
    • 26,838 GBP
    • 25,910 GBP
    • 25,905 GBP
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    Future outlook for Financial services customer advisers

    pointer
    Fair outlook
    126 000+ jobs available
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    Balanced outlook
    2% yearly wage growth (on average)
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    Balanced outlook
    58% chance of automation in the future

    Financial services customer adviser - Your future job?


    Which qualifications do I need?

    Find out what you need to know in order to become a Financial services customer adviser and the highest average level of education for people in this role.

    In terms of people already doing this job:

    • 62% of people in this role have GCSEs or equivalent
    • 22% of people in this role have a Bachelor's degree
    • 8% of people in this role have a certificate of higher education or equivalent but no degree

    You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant subjects include:

    • Level 1 Award for Introduction to Customer Service
    • Level 2 Certificate in Customer Service
    • Level 2 Certificate in Contact Centre Operations

    Get the right qualification to begin your journey to becoming a Financial services customer adviser

    Financial Management

    What soft skills do I need?

    Rise above the competition by brushing up on the 5 most important soft skills you need to become a Financial services customer adviser.
    Persuasion Persuading others to change their minds or behavior
    Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
    Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    Speaking Talking to others to convey information effectively
    Reading Comprehension Understanding written sentences and paragraphs in work related documents

    What technical skills do I need?

    Technical skills are programmes, softwares and things you need to know in order to be a successful Financial services customer adviser. Check that you know:
    1
    Accounting software Fund accounting software; Sage 50 Accounting
    2
    Customer relationship management CRM software Microsoft Dynamics
    3
    Data base user interface and query software Data entry software
    4
    Enterprise resource planning ERP software
    5
    Financial analysis software Bloomberg Professional; Oracle E-Business Suite Financials; Realm Business Solutions INSIGHT for ARGUS; Sales analysis software
    Improve your skills today

    Financial Management

    Things to highlight for your Financial services customer adviser interview

    Integrity Job requires being honest and ethical. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

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