Emergency medical dispatcher | Average UK Salary & Outlook

Emergency medical dispatchers handle calls from the public and GPs requesting an ambulance.

  • Question callers to determine their locations, and the nature of their problems to determine type of response needed.  
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.  
  • Record details of calls, dispatches, and messages.  
  • Scan status charts and computer screens, and contact
Read more about Emergency medical dispatcher

Emergency medical dispatchers typically work around 40 to 42 hours per week.

As a Emergency medical dispatcher you will typically work evenings / weekends / bank holidays.

This occupation tends to be:

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Realistic — Realistic occupations frequently involve work activities that include practical,
  • Read more about Emergency medical dispatcher
    * from ONETonline
    Average salary
    48,650 GBP *
    per year
    17,652 GBP
    20,795 GBP
    Starting
    5+ Experience
    * data taken from the Office of National Statistics (ons.gov.uk)
    Average salary for Emergency medical dispatcher

    Big gender gap
    • 51,142 GBP
    • 41,634 GBP
    Average salary for full-time Emergency medical dispatcher

    Showing:
    • 48,650 GBP
    • 41,634 GBP
    • 51,142 GBP
    Salary over time for Emergency medical dispatcher

    Pay for this role has decreased slightly over time
    • 52,950 GBP
    • 56,070 GBP
    • 54,925 GBP
    • 52,659 GBP
    • 49,335 GBP
    • 47,961 GBP
    • 48,650 GBP
    • 47,241 GBP
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    Future outlook for Emergency medical dispatchers

    pointer
    Balanced outlook
    6 000+ jobs available
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    Fair outlook
    -2% yearly wage growth (on average)
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    Very good outlook
    24% chance of automation in the future

    Emergency medical dispatcher - Your future job?


    Which qualifications do I need?

    Find out what you need to know in order to become a Emergency medical dispatcher and the highest average level of education for people in this role.

    In terms of people already doing this job:

    • 75% of people in this role have GCSEs or equivalent
    • 10% of people in this role have a Diploma of Higher Education or equivalent
    • 9% of people in this role have a certificate of higher education or equivalent but no degree

    Good computer skills and a typing qualification could be useful to get into this job, for example:

    • Level 2 Award in Touch Typing
    • Level 2 ECDL Award in IT User Skills

    Get the right qualification to begin your journey to becoming a Emergency medical dispatcher

    Medicine

    What soft skills do I need?

    Rise above the competition by brushing up on the 5 most important soft skills you need to become a Emergency medical dispatcher.
    Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
    Speaking Talking to others to convey information effectively
    Social Perceptiveness Being aware of others' reactions and understanding why they react as they do
    Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    Coordination Adjusting actions in relation to others' actions

    What technical skills do I need?

    Technical skills are programmes, softwares and things you need to know in order to be a successful Emergency medical dispatcher. Check that you know:
    1
    Data base user interface and query software 911 system information databases; Law enforcement information databases; National Crime Information Center NCIC database; National Law Enforcement Telecommunications System NLETS
    2
    Helpdesk or call center software Computer aided dispatch software; Spillman Technologies Spillman Computer-Aided Dispatch
    3
    Office suite software Corel WordPerfect Office Suite; Microsoft Office
    4
    Spreadsheet software Microsoft Excel
    5
    Word processing software Microsoft Word
    Improve your skills today

    Medicine

    Things to highlight for your Emergency medical dispatcher interview

    Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Integrity Job requires being honest and ethical.

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