Course description
The online Conflict Management and Resolution Course will discuss key skills and knowledge when dealing with conflict in the workplace. This course will provide an understanding into this field, giving learners the skills and knowledge to confidently know how to deal with conflict in the workplace.
Course Syllabus
The Conflict Management and Resolution Course is split into the following modules:
• What is Conflict?
• Benefits of Conflict
• Types of Conflict
• Common Causes of Conflict
• Conflict in the Workplace
• Conflict Escalation
• Recognising Signs of Anger
• Recognising Conflict in the Workplace
• Development of Conflict Management
• Types of Conflict Management
• Communication in Conflict
• Conflict Management Skills and Methods
• Avoiding Conflict
Introduction to Conflict
Causes of Conflict
Recognising Signs of Conflict
Development of Conflict Management
Conflict Management Skills
Final Assessment
Assessment
To assess the learners ability and knowledge to effectively understand the topics contained within the Conflict Management and Resolution Course, the course features a number of end of module interactive quiz questions.
Additionally, at the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Certificate
On successful completion of this Conflict Management and Resolution Course learners will receive a CPD Certificate of Achievement award from Oplex Careers.
This certificate will be produced in PDF format, hard copies of the certificate will be available at an additional fee of £9.99.
Course Format
This course is delivered online through eLearning. Learners of the course will receive instant access to our interactive student learning portal, which offers 24/7 access to the Fire Safety Awareness Course.
Course Duration
The online Conflict Management and Resolution Course requires 60 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
Tutor Support
When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.
As part of the Conflict Management and Resolution Course you will receive access to our dedicated tutor support service. The academic tutors will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.
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