Course description
Emotional Intelligence and Resilience
Suitable for those who manage people and who want to explore new ways of handling and understanding their relationships with colleagues and team members.
Upcoming start dates
Outcome / Qualification etc.
By the end of the course you will be able to:
- Clearly understand what Emotional Intelligence is
- Understand yourself better through a deeper understanding of human behaviour
- Recognise your own emotional triggers as well as those of other people
- Be more sensitive to how other people see things
- Communicate more effectively in a sympathetic manner
- Adapt your behaviour to gain the most from individual situations
Training Course Content
Introduction & Workshop Objectives
What is Emotional Intelligence (EI)
- Defining EI
- How it works
- Setting out the core EI competencies
- Assessing your own EI
The Emotional Brain
- What it is that makes us feel the way we do
- Tuning in to our emotional state
- Tuning in to other people’s emotional state
Behaviour and Leadership
- The role of emotion in our behaviour
- The five domains of EI
- Controlling disruptive emotions
- Resolving emotional exchanges in stressful situations
Multiple Intelligences
- What they are
- How we can use them to maximise our impact
- Recognising yours and others’ strengths
- Understanding others’ perception of you
Developing emotional management skills
- Developing your ability to influence
- Building trust, loyalty and commitment
The way forward
- Taking ideas back to the workplace and putting them into action
Why choose GBC Learning & Development
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Expenses
Course Price: £360 + VAT
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