Functional Skills, Corporate Training for Teams

Nabarro, a leading commercial law firm, implements a plain English campaign.

Inspirational Leadership gets results. It’s about recognising that your most precious possession is the people who work for you, and having the skill to draw out the very best in their performance.

The King's Fund chooses Emphasis to improve their overall writing standard.

Master these four principles of consultative partnering and you will transform your approach to important sales opportunities.

SITA UK develops a unified voice in their bids and proposals.

Read about how LDL brought the Carphone Warehouse together to retain managers and help employees live its new values.

Some people say that in the era of consultative-partner selling, closing is no longer necessary. This is just not the case.

The Challenge

This is a business that manufactures and sells a range of hi-tech and smart watches through high street and online retailers. Customer relationships were managed through a team of account managers who were motivated, committed, and successful.

The business had identified a need to develop customer relationships to ensure business retention and future growth, critical to this would be the account management team been recognised as ‘Business Partners’ collaborating with customer stakeholders to achieve mutually agreed growth targets.